Information Technology Services Support

How-To Guides 19

• Office 365 Quarantine Guide
• Zoom One-Stop Guide
• Best Practices for Securing Zoom Meetings
• Can't login to MyPark/Canvas
• How To Log In Using The Single Sign On (SSO) For MyPark, Canvas, Etc.

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Online Services 51

• How Do I Change My Password?
• How To Register For Classes Online
• How To Locate Your Class Schedule
• How To Order / Find Textbooks
• How To View Your Class Syllabus

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On Campus Services 12

• How do I use the Ink Print kiosks?
• Academic Plaza Collaboration Stations
• Academic Plaza Game Room
• Barco Clickshare
• Computer Labs

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Online Classes and Canvas 14

• How To Get Help With Online Classes
• Cannot See Online Courses Currently Enrolled In
• Canvas Basics
• Canvas Mobile
• Student Success Resource

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Transcripts 4

• How Do I Request An Official Transcript?
• How Do I Request A Transcript When I Don't Have Access To my.park.edu?
• How Can I Access/Obtain an Unofficial Transcript?
• When I request for a Transcript I get a "Signature is Invalid Error"

Applications 2

• Park Pirate Mobile Application
• Respondus Student Lockdown Browser

Academic Chromebooks 1

• How To Get Started With Park University Academic Chromebooks

Frequently Asked Questions 12

• When Is New Student Orientation For Fall?
• How do I register for New Student Orientation?
• Parkville Campus Course Codes
• Parkville Campus Center Student ID Cards
• Events on Campus

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Parkville Technology Lab 0

Military and Veteran Student Services 14

• Where is the Global Warrior Center located?
• What is the phone number for the Global Warrior Center?
• What are the Hours of the Global Warrior Center?
• What paperwork do I need to send to the Warrior Center?
• Are there special military and veteran tuition rates and how do I qualify?

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Five9 Guides 4

• Setting Up Five9 Software on Home PC
• Using Five9 Contact Center on Park-Issued Computer
• Five9 Support and Training
• How to access Five 9 using PSTN with your cell phone

Canvas Resources 4

• Canvas Sub-Account Admin Access
• Canvas Course Provisioning For Instructors & Students
• Canvas Login - Users without a ParkID#
• Sharing Content in Canvas

Course Control 3

• Entering Grades in MyPark Course Control
• Course Details
• Course Control Class List

WinSCP 1

• Connect to CX via WinSCP

Adoptions & Insights Portal (AIP) 0

Instructor 3PV Instructions 4

• Pearson Revel Instructor Set-Up Instructions
• Pearson MyLab/Mastering Instructor Setup instructions
• Sage Vantage - Instructor Setup Instructions
• McGraw Hill | ALEKS | Instructor Setup Guide

Teams Phone 1

• Getting Started with Teams Phone, an Introductory Article

Computer Science 1

• Adding a student as a read-only database user through plesk

FAQ 82

• Adding Signature to Outlook for Windows
• Cannot Create A New Syllabus - Create Syllabus Button Grayed Out
• How to Map a Network Drive (Windows 10 or Windows 11)
• How do I use FreshDesk?
• Syllabus Created But Cannot Submit

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Getting Started 2

• How Do I Sign Up For A Park ITS Support Site Account?
• I'm Having Trouble Signing Into The Support Portal (support.park.edu)

MyPark 12

• Using Moxie Manager to upload a file in MyPark
• Faculty Tab Disappearing/Faculty unable to log in
• Advisor Access in MyPark needs to go via CX
• Grant Admin permissions in MyPark
• Exploring a major with the Major Exploration Portlet in MyPark

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Smart Home, Internet Of Things Devices 6

• How to set up an Amazon Echo Dot
• What commands does the Amazon Alexa, Ask Park skill support?
• How do I enable the Ask Park skill for Amazon Alexa?
• Tips For Setting Up Smart Home & IoT (Internet of Things) Devices On Campus
• How to Setup Google Home

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Streaming 2

• How to Stream
• GYO Combine Recording Thing

A.I. (Artificial Intelligence) 11

• Using AI Chatbots: Privacy and Information Security Considerations
• Introduction to Machine Learning and AI for Beginners
• Ethical Considerations in Using AI for Academic and Professional Work
• Introduction to Artificial Intelligence in Higher Education
• How to Use AI Tools for Academic Writing and Research

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