Revit Login Error
To resolve the error “We’re unable to verify that you’re signed in to use this product due to a system problem.” You will first need to uninstall the Autodesk Identity Manager.
To do this, first you will want to go to the windows icon on your taskbar and select it.
Next go ahead and search “Control Panel”
A window will open that looks like this
On the bottom left you will see a section that says “Programs”. Under programs there is an option that says “Uninstall a program” You will want to select that.
The next page that opens will look like this
Now you will want to double click the program to start the uninstall.
---Note: a window may pop up that wants you to confirm or give permission that you want to uninstall the program. You will want to confirm that.
You may get a popup that says “Autodesk Identity Manager is still running. Uninstalling will prevent you from using our products and will stop any Autodesk products currently running. Begin Uninstalling?”
You will want to hit “Yes”
After selecting “Yes” it will start uninstalling and look like this
Hit “Ok”
You will be prompted next to restart your computer. Once you have saved and closed everything you need go ahead and hit “Yes”
To do this you will want to go to this link that will download the file to install.
Download Autodesk Identity Manager
Once you have downloaded the file go ahead and launch it. The file will be named this:
The next popup will look like this:
Go ahead and click install
Click Finish
