Park University ITS Help Desk is located in downtown Parkville, MO, adjacent from the Main Campus at 12 E First Street.

Normal Help Desk Hours

Here are the hours for Help Desk and the ITS Department:

Help Desk Hours for Phone & Live Chat:

Monday - Friday:  7am to 7pm Central Time

ITS Department Hours & Walk-In Availability:

Monday - Friday:  8am to 4:30pm Central Time

Special Days That Help Desk Is Open

The Help Desk is open five weekends a year, 12pm to 5pm Central Time on the following Finals Weekends:

Fall 1 Finals WeekOctober 12-13, 2019
Fall / Fall 2 Finals WeekDecember 14-15, 2019
Spring 1 Finals WeekMarch 7-8, 2020
Spring / Spring 2 Finals WeekMay 9-10, 2020
Summer Finals WeekAugust 1-2, 2020


Help Desk is not open on University-recognized holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran's Day (observed)
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

Online Classroom Help

Online Classroom help is always available 24/7.  Here is how to get help with your Online Class: