Phones & CIC

Avaya Phone Can Make Calls, But Incoming Go To Voicemail
If your desk Avaya phone can make outgoing calls just fine, but all incoming calls go directly to your voicemail, try this: Press the Phone button locat...
Wed, 3 May, 2017 at 2:37 PM
How To Log Into CIC (Interaction Desktop)
To log into CIC (Interaction Desktop), find the Interaction Desktop icon and double-click it. You will get a log on prompt.  Make sure the check...
Wed, 8 Apr, 2020 at 1:41 PM
How To Safely Exit CIC (Interaction Desktop)
In order that your after hour calls are properly sent to your Queue's Voicemail, you will need to make sure you properly log out and exit of CIC (Inter...
Tue, 9 May, 2017 at 8:44 AM
How To Change Stations In CIC
If you need to change what phone your CIC rings, go to the File Menu and click Change Station. In the Change Station window, type in the phone number yo...
Thu, 18 May, 2017 at 10:03 AM
Work From Home - VPN / Avaya Softphone
Connecting to Vpn & Softphone Equipment needed: A laptop and a headset with a mic & audio cables or a USB adapter Connect to the Vpn: Cl...
Thu, 11 Jan, 2018 at 8:24 AM
Install & Setup Skype for Business on an iPhone - Park Employees
Open the App store Locate the search bar. Search 'Skype for Business' After the application downloads, click 'Open'  Once open,...
Wed, 21 Feb, 2018 at 6:54 AM
Call Forwarding to a Cell Phone
If you would like to forward your Avaya desk phone to your cell phone, whether its a personal cell phone or a Park University issued cell phone, you must st...
Wed, 28 Feb, 2018 at 1:33 PM
Calls Going Directly To Voicemail After Half Ring
If you have the "Send All" button activated, your phone will ring one half ring then go to voicemail in most cases, unless programmed to a differe...
Mon, 9 Apr, 2018 at 2:07 PM
Voicemail Quick Reference
Please download the attached PDF to view or print a quick reference guide for using the Voicemail system on your phone.
Fri, 17 Aug, 2018 at 10:53 AM
How To Setup Avaya Softphone Within Virtual Desktop
Start your Avaya Softphone Application (Go to Start  ->  Avaya one-X Communicator  ->  Avaya one-X Communicator) Click on “Setting” in the upper r...
Thu, 18 Oct, 2018 at 8:58 AM