Your account is locked out...in what system?


If you're attempting to login to Windows, MyPark, Staff Email, Academic Email, or Canvas, if you can please call us at (800) 927-3024 or (816) 584-6768.


When your account is locked out on these systems, it happened because 4 incorrect passwords were attempted consecutively and the account will be locked out for 30 minutes before unlocking itself.  If you enter a ticket about this issue, it's extremely likely your account will already have unlocked itself by the time we even see the ticket.


So if you're receiving a message that your account is locked out when trying to login to Windows, MyPark, Email or Canvas, please call us at (800) 927-3024 or (816) 584-6768 and let us know you're locked out and we'll assist you.


If this is about being locked out of another system, such as CX or eProcess, there may be an Solution already for this problem available at our main page, or you can submit a ticket about this, or you can call us at (800) 927-3024 or (816) 584-6768.