Citrix Receiver, the application you can install on your computer. Will detect audio devices that are on the PC and make them available within your virtual desktop.


With Avaya Soft phone, you can transmit audio on the computer like a headset and be able to make phone calls as well as receive them if using CIC.  Use the link below to set that up while this article focuses on audio on your virtual itself that Avaya will use.


Avaya Setup: https://support.park.edu/en/support/solutions/articles/6000209648-how-to-setup-avaya-softphone-within-virtual-desktop



However, this can get confusing, especially when Citrix doesn't understand which audio devices you have in your computer. This article will cover; How to find audio devices, disable and enable them, testing audio, setting up in Citrix.


How To Find Audio Devices


In both Windows 10 and Windows 7, you can locate your audio devices by doing the following.


Open Control Panel: In Windows 10, you can search for it in the Search bar located in the bottom left.


Windows 7: Click the Start icon (Colorful Windows symbol) and then click control panel.


From here you can go to "Hardware and Sounds" and then click "Sound".








You should now have a new window showing several different category tabs at the top. Recording, Playback are the main two we will be looking at.



Playback and Recording Devices


Playback are your speakers or audio that is outputting sound in some way. You can find your laptop speakers, external speakers, or headsets here for example.


To set as default, select one of the audio devices you want and clicking Set As Default




Recording is all about microphones. Where do you want to be heard from, whether that is the integrated microphone in a laptop, or a webcam or a headset.



Setting up with Citrix and Avaya


Once you have your default devices set and you know which to use, now you can fire up Citrix Receiver and launch your virtual desktop.


Note: Its a good idea to sign out of your virtual after setting up your audio if your virtual is already open. Do not disconnect, just sign out out by click Start > Person Icon on the left > Sign out.


Right click your speaker icon in the bottom right hand corner and click Sounds, this will also pull up your Playback and Recording devices, this doesn't work then use the previous instructions to get to that screen in your virtual.


Make sure the proper audio devices are working, you can test the speakers by right clicking and click Test.



 You can do the same for Recording devices by double clicking the microphone, and clicking Listen to checkbox, then click apply.




Disable and Enable


Now to go over how to disable audio devices you don't want or enable them if they are already disabled. This will also cover set as default for a device.


To see a list of disabled devices, right click the blank space for either Playback or Recording devices. Then click "Show Disabled Devices"



Listed disabled devices will show like this, to enable, just right click the device and click "enable".


Same can be done for Recording devices that can be helpful for removing additional microphones you don't want used ever. I have a dedicated microphone for example, so I will most likely never use the integrated microphone built into my webcam.