To potentially resolve the Lync/Skype picture issue please follow the instruction below and advise of the results.


1. Exit Lync and ensure that it is not running by

  • At the top of the Lync/Skype main window, click the availability menu under your name, and then click Sign Out.
  • In the notification area of the taskbar, right-click the Lync/Skype icon, and then click Exit.



2. Delete the "Photo" folder  in this location  "C:\Users\your username\AppData\Local\Microsoft\Office\16.0\Lync\sip_username@park.edu\"

3. Open Lync again and It can take up to 2 hours to pull the photo back in.