Thank you so much for being so enthusiastic about your new virtual machine. There are a few things we need you to prepare before you login to your Citrix Virtual desktop.
Steps to complete in preparation for your new Persistent Virtual Desktop:
1 – Ensure that all necessary documents are stored in My Documents.
2 – Locate and document/screenshot currently mapped network drives. (If you use them if not, skip this step)
3 – Save your browsers’ bookmarks
*For extra details on steps 1-3 please check out this solution article:
4 – For the first time logging into Citrix follow the steps found here: Installing and Using Citrix
*To enable your Citrix icon in the lower left side of your Start Bar (pay special attention to Section D and Section E):
5 – Open Citrix Receiver and login to your virtual desktop.Click your name in the top right corner and then "Refresh Apps"(this will make sure your profile is updated to the latest virtual desktops available to you.). Click the Desktops located at the top of the window for Citrix Receiver and choose the desktop labeled "Win10RETR"
IGNORE NAME IN SCREENSHOT BUT SHOULD BE WIN10RETR FOR YOU. IF NOT CONTACT HELP DESK AND MAKE TICKET.
6 – After clicking your Persistent desktop, a new window should appear that logs you into the new virtual desktop. It will sign in automatically for you so if you are greeted at a Windows login that asks for username and password, do not type anything in until you reached the desktop. To setup your new virtual desktop, below are guides on how to setup your Outlook, map network drives, install network printers, ect.
How to Backup Browser Settings (links also instruct you how to retrieve those backed up settings)
How to Locate My Docs and Folder Redirection (confirm that your documents are showing up)
(To obtain the CX 8.1 icon on your desktop, launch Citrix from within your Virtual desktop)
If you get stuck on any of these guides just let us know by calling the help desk at (800) 927-3024 or (816) 584-6768 or submitting a ticket here at support.park.edu
For any other program settings or installations, please contact Help Desk so that we can assist you.