Connecting to Vpn & Softphone


Equipment needed: A laptop and a headset with a mic & audio cables or a USB adapter


Connect to the Vpn:


Click on the VPN Client Icon on your desktop:


This screen will appear:


  • Double click on the option highlighted in yellow.
  • Log in using the username and password used to login to your computer.


A padlock will appear in the lower right corner of your screen once connected to the VPN.


Set up your Softphone:

  • Search “Avaya” In your programs menu:
  • Login using the password you use to check your voicemail on your desk phone.
  • It will look like this:



This “softphone” operates just like your desk phone except it is on-screen.


Log in to CIC and the rest of your systems normally.