Connecting to Vpn & Softphone
Equipment needed: A laptop and a headset with a mic & audio cables or a USB adapter
Connect to the Vpn:
Click on the VPN Client Icon on your desktop:
This screen will appear:
- Double click on the option highlighted in yellow.
- Log in using the username and password used to login to your computer.
A padlock will appear in the lower right corner of your screen once connected to the VPN.
Set up your Softphone:
- Search “Avaya” In your programs menu:
- Login using the password you use to check your voicemail on your desk phone.
- It will look like this:
This “softphone” operates just like your desk phone except it is on-screen.
Log in to CIC and the rest of your systems normally.