• 1.       Check your Sent Items folder to insure the message was sent.
  • 2.       If the message was sent, record the date and time the message was sent and what email address(s) the message was sent.
  • 3.       Open a work order for the email time and enter the information from step 2.
  • 4.       In order to properly trace the message we will also need the email header information for the message.  The steps for accessing these headers can             be found at: https://support.google.com/groups/answer/75960?hl=en
  • 5.       Copy and paste the information into your worker order.
  • 6.       Submit the work order and a member of our support staff will get back to you as quickly as possible.